55th FSS MPF leading innovation with online services

  • Published
  • By David R. Hopper
  • 55th Wing Public Affairs

The 55th Force Support Squadron’s Military Personnel Flight recently revised their processes and procedures changing the way they do business.

The changes include online applications for ID cards, updating family changes in DEERS online, checking the wait status online and the ability to sign in through an app.

“It inspires me to see all the innovations coming from these Airmen,” said Lt. Col. Monique Graham, 55th FSS commander. “I am so proud of everything they are trying to accomplish to assist Airmen and the Air Force mission.”

Online ID renewal

The MPF now offers the option for customers to submit everything for a dependent or retiree ID renewal online by using this link: http://offutt55fss.com/mpf 

Customers must submit the required documents and will receive a call when the new ID is ready to be picked up.

Secure online family information updates

The MPF has created an online application to add dependents by birth and adoption. Customers can also use it to add or remove dependents by marriage, update military-to-military information, full-time student dependents over 21 years old, and basic updates such as address and phone numbers.

To make the updates, visit the 55th FSS/MPF webpage, download the forms to your personal computer and fill them out. Once complete, click on the AMRDEC Safe link to securely send the application and a copy of the sponsor's ID, plus copies of whatever supporting documentation is needed to process the update such as divorce decree or letter from a school registrar.

Real time MPF status display

To help customers save time, the MPF has worked with FSS Marketing to inform customers of system status through their website.

A box at the top of the MPF page will reflect green for operational, yellow meaning certain parts of the MPF are unavailable and red which means MPF is down. The box show which capabilities are down during a yellow status.

Online sign-in

The MPF is currently working on a new sign-in system that will allow customers to sign in to the queue from their phones or computers. Customers must arrive and check in within 90 minutes of initially signing up to retain their spot in the queue. The system will also provide average wait times in real time.

“We are making changes to save our valued customers time so they can accomplish the mission or enjoy that time with their family,” said Capt. Nicole Beebe, 55th FSS MPF chief. “Our way of doing business has improved and we will continue to look for a more streamlined approach for our customers.”

The queue will also provide information for the type of appointment customers sign in for. If a customer arrives for their final-out for out-processing, it will have a note reminding them that they need to be in uniform and have their ID card.

 If DEERS is down and there is zero capability of assisting a customer, the queue will display a closed message preventing anyone from joining the line.

“There is no steady state in the FSS; if you don't keep your foot on the gas, you're slowing down,” Graham said. “These men and women continue to create world class programs and services that not only contribute to our Airmen's Quality of Life, but contribute to building the most highly effective Air, Space, and Cyber Force on the planet.”

It's always encouraged for customers to go through MilConnect or the vESD to verify all information is correct prior to making the trip to MPF.

For more information regarding the 55th FSS’s Military Personnel Flight, call (402) 294-5019 or visit their webpage at http://offutt55fss.com/mpf.